1. Introduction and Scope
ngd33 ("we", "our", "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, share, and protect your personal information and usage data.
This policy applies to all pages of the https://ngd33.cam website, the mobile interface, and all services provided through ngd33. Our services are intended for individuals aged 21 and above only.
2. Information We Collect
ngd33 may collect the following types of information:
2.1 Information You Provide Directly
Information you voluntarily provide during registration and account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (National ID / Passport — for KYC verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
- Messages and complaints sent to customer service
2.2 Automatically Collected Information
Collected automatically when you use our platform:
- IP address and geographic location (up to country / region level)
- Browser type, device model, and operating system
- Duration of website visits, pages visited, and click patterns
- Cookie and session data (see details below)
- Referral source (where you came from before visiting our site)
2.3 Information Received from Third Parties
To verify identity, prevent fraud, and ensure responsible gaming, we may also receive information from trusted third-party providers. This information is used solely for security and compliance purposes.
3. Purpose of Information Use
ngd33 uses your information for the following purposes:
- To create, verify, and manage accounts
- To complete financial transactions including processing deposits and withdrawals
- To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
- To provide customer service and support
- To prevent fraud, money laundering, and platform abuse
- To manage responsible gaming tools and enforce self-exclusion requests
- To send relevant promotional offers and updates (you may unsubscribe at any time)
- To improve platform performance and security
- To meet applicable legal and regulatory obligations
4. Data Storage and Security
4.1 Security Measures
ngd33 uses industry-standard security measures to keep your personal information safe. Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all data transfers between your browser and our servers.
Additionally, the security measures we maintain include:
- Password encryption and secure account access controls
- Automated alert systems for suspicious login attempts
- Regular audits and reviews to identify security risks
- Staff data protection training and awareness programs
- Restricted access controls — only authorized staff can view your information
4.2 Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Even after an account is closed, we may retain certain records for as long as required by applicable law to meet legal obligations, resolve disputes, and prevent fraud.
5. Cookie Policy
ngd33 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the platform experience.
5.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and ensuring security.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect anonymous data to understand how the platform is being used.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
6. Information Sharing
ngd33 does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:
6.1 Service Providers
Necessary information is shared with trusted third parties who provide services on our behalf, such as payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification providers, and gaming software suppliers. These providers are bound by strict confidentiality agreements.
6.2 Legal Obligations
We may be required to disclose relevant information to comply with court orders, government directives, or applicable law. This also includes assisting law enforcement agencies in investigations of fraud, money laundering, or other illegal activities.
6.3 Business Transfers
In the event of any acquisition, merger, or sale of assets involving ngd33, your information may be transferred. We will notify you in advance in such circumstances.
7. Your Rights
As a user of ngd33, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
- Right to Object to Processing: The right to object to your information being processed for specific purposes.
- Right to Unsubscribe from Marketing: The right to opt out of promotional communications at any time.
- Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
To exercise these rights, please contact our customer service. We are committed to responding to your request within a reasonable time.
8. Children's Privacy
ngd33's services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors. If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information.
If you believe a minor has registered on our platform, please contact us immediately.
9. International Data Transfers
Our servers and technology infrastructure may be located in various countries. Your information may cross borders during processing. For such transfers, we ensure that your information is processed while maintaining the security standards described in this privacy policy.
10. Third-Party Links and Services
Our platform may include content from game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others. These third-party services have their own privacy policies. ngd33 is not responsible for their privacy practices. We recommend that you read the privacy policy of any third-party service.
11. Changes to This Policy
ngd33 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By posting a prominent notice on the website
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.
12. Contact
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat Support (in Bengali)
Our privacy team will aim to respond to your request as quickly as possible after receiving it, generally within 7 business days.